Privacy Policy
Introduction
Hello! Welcome to the Privacy Policy of Cworld. This policy describes how Cworld collects, uses, processes, and shares information about you.
This Privacy Policy applies to your download, access, and/or use of Cworld Games, whether on a computer, mobile device, our website ("Website"), or any other site, device, or platform (each referred to as a "Game" and collectively as "Games"). This policy also applies to our Marketing and Advertising activities across all platforms and other Services we may provide to you from time to time, including campaigns with influencers. This Privacy Policy also applies to any other Services we may provide related to the Games or Website, such as customer support, social media channels, communities, and other websites we may operate like cwnfts.io (collectively referred to as "Services").
When you download, access, and/or play our Games or interact with our Websites or other Services, you acknowledge the collection and use of your information as described in this Privacy Policy, including the use of your data by Cworld and our advertising partners for targeted advertising purposes as described in the Marketing and Advertising section of this Privacy Policy. These sections also explain how you can opt-in or opt-out of the use of your personal information for advertising purposes. If you have any concerns about providing information to us or its use as described in this Privacy Policy, you should not use our Games or other Services.
This Privacy Policy was last updated on 20.09.2024.
Playing Our Games
When you download, access, and/or play our Games or use our other Services, we collect information about you. Most of this information comes directly from you or your device, such as device information, country, region, and information about your gameplay. We use this information to provide our Games and Services to you, including for optimization, fraud prevention, customizing in-game offers, and verifying purchases. We will also use this information for other purposes outlined in this Privacy Policy, including Marketing and Advertising purposes.
Most of the information we collect about you comes directly from you when you play our Games or interact with our Websites, advertisements, or other Services. Generally, the information we collect about you relates to the type of device you are using, how you play our Games (such as levels played and purchases made), and will include information you submit when creating an account with us or information you allow us to access when you connect with your Social Network accounts through our Games or other Services. We will also collect information from platforms and advertising partners as well as other third parties, such as information about your purchases and preferences.
Specifically, depending on your interaction with our Services, we will collect and process the following types of information:
- Information about how you use and interact with our Games, advertisements, and other Services (for example, information about how and when you play the Games or access our Websites, the type of device you use to access our Services, or detailed information as specifically presented in the Cworld Profile and information about your activities on social networks below);
- Information you provide to us when you fill out forms, answer questions, or complete surveys when using any of our Services, when you create an account with us, including your email address or if you invite your friends to use our Services; in certain jurisdictions, we collect your date of birth and/or age to comply with applicable local regulations;
- Location information (State or country level) of your device;
- Content of messages sent using our chat and messaging system;
- If you contact us, such as through our customer service channels, or respond to messages and content we send you, we will keep a record of that correspondence;
- Your interactions with us on our social media channels;
- Information we collect through cookies and other similar technologies, as explained below;
- Information detailed in this Privacy Policy, including the Cworld Profile and information about your activities on social networks, Marketing, and Advertising; information we collect about you from us or other third-party companies that you have consented to or have another legal basis to share that information with us (including publishing partners, platforms, advertising platforms, and partners as well as data aggregators). This information will include characteristics about you and your preferences, as well as other Games and Services you use, demographic information, and general location information.
We will collect device-level identifiers and other information related to those identifiers, including: the type(s) of device you are using to play the Games or access our other Services, identifiers such as IP address, device identifiers, advertising identifiers, specific Cworld player identifiers, and the country or region where you are playing the game; and how you play our Games and interact with our Websites or other Services (such as which of our Games you are playing, your Game progress, the timing and duration of play sessions, the number of times played at each level, and purchases you have made).
In some cases, when you make purchases at or through our Websites, we will collect certain payment information from you on behalf of our payment service providers, but this information is only temporarily cached in a way that Cworld cannot read. Unless otherwise stated, we do not collect or store credit card information. Our payment service providers will provide us with information about your purchases so we know whether the purchase was successful.
When you purchase items in our mobile applications through the App Store, on Facebook, or on Google Play, or purchase and redeem gift vouchers for our Games, we do not collect or store any payment information from you.
Occasionally, we will ask you to allow us to collect additional information from you or your device. For example, we may invite you to allow us to access your contacts to enable us to invite them to play our Games with you. If we do this or something similar, we will inform you of the information we wish to collect, why we need it, and what we will use it for.
Partners and us will use this information to:
- Enable us to provide our Games and other Services to you, ensure that any purchases you make are verified on our servers and activated in the Games, and provide you with player support if needed.
- Optimize our Games for you and the device you’re using and offer you customized in-game events, offers, and promotions tailored to your in-game needs.
- Fulfill other purposes outlined in this Privacy Policy, including Marketing and Advertising purposes.
- Comply with laws applicable to us, prevent fraud, ensure compliance with our Terms of Use, or protect, enforce, or establish our legal rights, including those under our Terms of Use.
We also share your information with third-party publishers who develop and provide Games and other Services to you on our behalf.
We analyze and use the data we collect on an anonymous or aggregated basis for product development, to assess the performance of our Games, troubleshoot, improve, and optimize our Games to offer the best player experience to our users overall.
Below and throughout various sections of this Privacy Policy, including the section concerning disclosures for U.S. residents, we provide more detailed descriptions of some of the ways we use your information.
Providing and Optimizing Our Services
We use your information to deliver the Websites, advertisements, and other Services to you and to optimize all these services to ensure you enjoy the best possible experience we can offer to you and all our players. This involves using and analyzing aggregate data to ensure our Websites function well on all devices and offer exciting experiences to all our players.
Chat Features
Some of our Services include a chat feature. Users of our chat service can send messages to other players or Cworld’s customer support. We will use and store your messages to: (a) deliver your messages; and (b) permit you and the recipient to view your message history (note that after 30 days, you will not have access to your in-game chat messages). We reserve the right to monitor and review the content of your messages, per applicable laws and regulations, using automated filters and/or AI tools to prevent harmful and abusive behavior and to ensure compliance with our Terms of Use. We may block your access to our chat service or block your messages for any reason. We will not use the contents of your chat messages for any other purpose.
Customer Support
We use your information, including data you provide directly during interactions, to assist you through our customer support channels when needed. We will also use this information to contact you, such as when providing notifications or updates related to customer service interactions or managing your accounts related to our Games and Services.
During customer service interactions or to send you updates about our Services, we will use your information to manage your account and relationship with us and enhance your experience when using our Services.
Customer Service Channels
One of our customer service channels is the Cworld Community website. For information on the type of data we collect and process when you use the Cworld Community website, please visit our Websites section below.
Analytics and Research
We use analytics tools, including third-party analytics tools, to gather information about how you play our Games or use our other Services. These tools use cookies or similar tracking technologies. We use your information to conduct research, surveys, or direct interactions with you, such as sending you communications (including via email) for these purposes. We also create reports, analyses, or similar services for research or business information management purposes, such as monitoring potential issues or trends with our Services or testing new game features and content.
Social Networks and Community
We have several social and community channels we use to communicate with our players. If you choose to interact with these channels, we will receive your information and use it in conjunction with these channels, including using the information to interact with you. We may also repost your content on these channels, and those with access to these channels, which may be public, will see your posts.
Promotions and Competitions
Occasionally, we run promotions or competitions where we collect certain personal information from you, such as your name, address, postal code, email address, or other information or content you submit to us to claim a prize. These competitions will have specific terms and conditions, but we will use the personal information you provide in connection with the competition for the purpose of running it. We may also publish the names and entries of competition participants. This information will be combined with your Cworld Profile and other account information and processed, stored, and shared according to this Privacy Policy.
QR Codes
When you scan a QR code to invite friends to download our Games or participate in promotions and similar activities, we collect information from you, such as device ID, your location, unique visitor ID, device used, IP address, and the time and date of the scan. If a third party provides the QR code, they will collect this information from you, and we encourage you to read their privacy policy to understand how they will handle your personal information.
Fraud, Crime, Malicious and Abusive Behavior, and Fraud Prevention
We use the personal information we hold to prevent fraud, crime, malicious and abusive behavior, or fraud. We monitor our Games and other Services using various tools, including AI tools, to detect such activities. We process your personal information to monitor your account for unusual player behavior, helping us ensure fair play among players.
We may also need to transfer your information to fraud prevention agencies and other organizations involved in crime and fraud prevention, such as the police or other public agencies or organizations where we are required to do so.
Legal Use
We will use your information as required or permitted by law. For example, if you reside in the European Union, this includes providing VAT invoices as required by applicable law or upon your request.
Visiting Our Websites
When you visit our Websites, such as cwgame.io and other sites we operate ("Websites"), we collect information about you, such as details on how you use and interact with these Websites. We use the information we collect about you for various purposes, including operating and optimizing the Websites, for our advertising purposes, and for research or analysis.
Information Collected and Processed When You Visit Our Websites Includes:
- Information you provide when filling out forms or creating posts on our Websites or when creating an account on our Websites.
- Details about your use of the Websites and the resources you access (e.g., information about how and when you use the Websites or the device you use to access the Websites).
- If you contact us or respond to messages and communications sent by us or other users of the Websites, we will keep a record of that correspondence.
- Your interactions with us on our social media channels.
- Information collected via cookies (small text files we place on your device) and similar technologies. Cookies allow us and Third Parties to collect information, such as your device type, operating system, screen size, and other information about how you use our Services. For more information, please see Advertising Identifiers, Cookies, and Similar Technologies below.
We Use This Information:
- To the extent necessary to provide the Websites and related Services to you.
- To contact you, such as during customer service interactions or to send you updates about the Websites.
- For account management and relationship purposes with us and to improve your experience when using the Websites.
- For research, surveys, and interaction purposes, such as sending you communications (including via email) for these purposes.
- For marketing and promoting our Games and other Services, such as sending you communications (including via email) for these purposes on behalf of us or third parties. For example, we may send you information about merchandise related to our Games. If you do not want us to use your information in this way, please let us know by opting out in your account, see Opting Out of Direct Marketing from Cworld below, or by contacting us.
- To create reports, analyses, or similar services for our use for research or business information management purposes, such as monitoring potential issues or trends with our Websites.
- To prevent fraud, crime, malicious or abusive behavior, or fraud. We may also need to transfer your information to fraud prevention agencies and other organizations involved in crime and fraud prevention as required.
- As explicitly stated in this Privacy Policy or as required by applicable law.
Online Community Forums
When using Cworld's online community forums, please note that in addition to your name, any questions, answers, comments, or submissions you post will be public, and any data you provide can be read and/or used by other users. Therefore, only share content you are comfortable sharing publicly.
Cworld Profile and Playing with the Community
You may choose to use third-party social networks (such as Facebook) to add information to your Cworld Profile or connect with your account. If you add such information, your personal information will be visible to other players, and we will also use that information for other purposes outlined in this Privacy Policy, including Marketing and Advertising purposes.
Cworld Profile
When you play our Games, whether or not you create an account, we provide you with a randomly generated unique identifier called a "Cworld Profile." If you choose to create an account, this will add your personal information to the "Cworld Profile," such as your full name, avatar, email address, or other information. We can identify you with your personal information.
Your Cworld Profile and the information in it will be visible to other users of our Services. If you choose to create an account by adding personal information to your Cworld Profile, that information will be visible to your friends and other players worldwide.
If you choose to view another individual's Cworld Profile, that individual and other users of our Services will know that you have accessed their profile because some social information and links to your Cworld Profile will be displayed on that individual's Cworld Profile.
Connecting with Third-Party Networks
When we offer this feature, you may choose to log into your Cworld Profile using your account information with a third-party network, such as Facebook or Apple. If you log in this way, you can use your account to log in on multiple devices and sync progress across those devices. When possible, you will also see which of your friends are playing the same Game and their progress through the Games (and they will be able to see you and your progress) or access other functionality we provide in the Games and other Services, such as inviting friends to play, requesting players to join the network, and one-on-one messaging.
Information We Receive from Facebook
If you log into your Cworld Profile using your Facebook account information, we receive certain information from your Facebook account. If you choose to play our Games online on the Facebook.com desktop version, your basic Facebook account information will automatically link to your Cworld Profile. The exact information we receive depends on your Facebook account settings, but typically includes your basic public profile information such as username, email address, age, gender, chosen language, country, friend list, and any other public information.
We also collect the email account information linked to your Facebook account, as well as the names and profile pictures of your Facebook friends who have played our Games. You can choose not to allow us access to your email address in the Facebook dialog the first time you link your Facebook account to your Cworld Profile. If you provide us with your email address, we will occasionally use it to send you marketing emails about our Games and other Services, in accordance with applicable law. You can opt out of this at any time – please see Opting Out of Direct Marketing from Cworld below.
Logging in with Facebook does not allow us to post anything on your page without your permission, and we do not receive any information about your Facebook friends who are not players of our Games. If you do not want your Facebook friends to see you and your progress in our Games, you can block this by disconnecting from Facebook in our Games and updating your app permissions for our Games from within your Facebook settings.
We recommend reading Facebook's Privacy Policy and periodically reviewing your privacy settings to ensure you fully understand how your Facebook data is shared.
Information We Receive from Apple
If you log into your Cworld Profile using your Apple account information, we receive certain information from your Apple account. The exact information we receive depends on your Apple account settings, but typically includes your basic public profile information such as your name and email address. You can revoke access to your information at any time in the future by following the steps at Apple's privacy control page.
We recommend reading Apple's Privacy Policy and periodically reviewing your privacy settings to ensure you fully understand how your Apple data is shared.
Marketing
When we record your preferences allowing us to access such information (please see below on how to change your preferences), we and our third-party partners use the information collected about you to send you marketing information about our Games and other Services based on your interests. For example, we will send emails, display advertisements within our Services, or place advertisements on third-party websites, apps, and connected devices.
We use the information we hold about you to promote our Games and other Services or those of Cworld Group Companies in various ways. These may include:
- Advertising on third-party websites, apps, and connected devices.
- Showing you promotions for other Cworld games within the Games you play.
- Sending you marketing materials via email.
What Information Do We Use for Marketing?
We use information about you to try to ensure you only see marketing content that you might be interested in from us. This includes using information we have about you, such as:
- Advertising identifiers and other information collected from your device. For more information, please see Advertising Identifiers, Cookies, and Similar Technologies.
- The Games you play and information about how you interact with our Games and other Services.
- Your age, country or region, and gender.
- Other information we may collect from you or receive from third-party marketing partners or other third parties who have your consent or other legal basis to share that information with us.
Marketing Partners
When we market our Games on other companies' media, we authorize various third-party marketing partners to assist us, and we will share the information we have collected about you with these third parties for these purposes.
Our marketing partners help us advertise services to you by combining this information with data they have collected about you elsewhere. They collect this information when you use their services or use third-party websites and services. Our partners use this information to make assumptions about the types of advertisements you want to see. If they determine that you want to see advertisements about our Games or other Services, they will send you a Cworld advertisement while you are using other websites and services.
By accepting this Privacy Policy and downloading or continuing to play our Games, and unless you opt out of targeted advertising as explained in this section, you consent to our marketing partners collecting and using information about you to improve advertising systems, target advertising, and measure advertising as described in their privacy policies.
This Privacy Policy does not apply to the collection of your information by our marketing partners. We recommend you carefully review our partners' privacy policies for more information.
Opting Out of Direct Marketing from Cworld
You have choices regarding receiving direct marketing information from us in the following ways:
- You can consent to us sending you direct marketing emails by opting in when we collect your email address or by choosing not to share your email address with us.
- You can unsubscribe from marketing emails from us at any time by clicking the unsubscribe link in any direct marketing email we send you or by contacting our player support team. If you have opted to receive more than one type of marketing information from us, you will need to opt out of each type separately. It may take a few days for us to update our records before any opt-out choices take effect.
- To disable interest-based advertising, please see the section below on how to adjust your preferences for targeted advertising.
Please note that if you opt out of targeted advertising, you will still see advertising content, and you will see advertising content about Cworld products, but we will not use your personal information to target those ads.
Advertising
Our Games will contain advertising content for third-party products and services. Cworld and our advertising partners collect and use information about you to improve advertising systems, target customers, and measure so we can show you relevant third-party ads in our Games.
Cworld participates in the IAB Europe's Transparency and Consent Framework and complies with its Specifications and Policies. Cworld uses a Consent Management Platform (CMP) with the identifier 28.
Where applicable, we use CMP to collect consent and permissions for our advertising activities. Where local law permits, we will assume you consent to receive targeted advertising content by default. You can change your preferences at any time in the Privacy and Security settings of our Games.
How We Use Information for Advertising
We use the information we have about you to better target third-party goods and services advertisements to players who may be most interested in those goods and services. These ads will be shown to you in our Games or Services.
What Information is Used for Advertising?
We use advertising identifiers and other information we collect about you as described in this Privacy Policy to try to ensure you only see ads in our Games that you might be interested in. This information includes:
- Advertising identifiers and other information collected from your device. For more information, please see Advertising Identifiers, Cookies, and Similar Technologies.
- The Games you play and information about how you interact with our Games and other Services.
- Your age, country, region, and gender.
- Interest-based and other demographic information we may receive from third-party marketing partners or other third parties who have your consent or other legal basis to share that information with us.
Advertising Partners
When you play our Games or use our other Services, identifiers and other information from your device are collected and shared with our advertising partners to enable us to deliver advertising information technically to your device.
Our advertising partners will combine this information with information they have collected about you when you use their services (or third-party websites or services) to provide you with more relevant advertising content in our Games or to improve the accuracy of their advertising targeting and measurement systems.
If you consent or are deemed to have consented by default to our advertising partners collecting and using your data for targeted advertising purposes, your information will be used as outlined in this section and described more specifically in our partners' privacy policies. We recommend you carefully review our advertising partners' privacy policies for more information. You can find a list of our advertising partners and their Privacy Policies. You can opt out or withdraw your consent for such use of your information at any time – to learn more, please see How to Adjust Your Preferences for Targeted Advertising.
How to Adjust Your Preferences for Targeted Advertising
You can choose to block us from using advertising identifiers on your device for interest-based advertising (also known as "personalized ads," "online behavioral advertising," or "targeted advertising") by updating such settings on your device.
When we recognize that your preference is not to display targeted advertising, you can still play our Games, and you will still see ads in our Games, but those ads will not be personalized to you through the use of information we or our advertising partners hold or collect about you. However, you will still receive ads based on criteria such as the Games you are playing, the content of that Game, or the region you are using the device.
Device-Level Opt-Out of Targeted Advertising
You can choose to prevent the sharing and use of your device's advertising identifier for targeted advertising by changing your device settings. On some devices, you can reset your device's advertising identifier. Settings vary between devices, but you will typically find the advertising identifier settings in the "Privacy," "Tracking," or "Advertising" section of your device settings.
Advertising Identifiers, Cookies, and Similar Technologies
To provide Games and other Services, Websites, and targeted advertising, we use advertising identifiers, cookies, and similar technologies. This section describes our use of these technologies and how you can manage your preferences.
Advertising identifiers, cookies, and similar technologies are used by us to provide our Services to you and to collect information from your device. For example, these technologies allow us and our third-party advertising partners to:
- Recognize you and your device.
- Provide targeted advertising content to you.
- Allow our Services to interact with social networks or third-party platforms (where you have chosen to allow such interaction).
- Allow us to understand how you interact with our Websites (for example, where we use cookies, such as Google Analytics cookies on our Websites).
- Allow our payment service providers to process your payment instructions.
- Allow us and third parties to provide you with more tailored services, such as providing our Services in the correct language.
For more information about the types of cookies we use and why we use them, please see our detailed cookie policy.
How Advertising Identifiers, Cookies, and Similar Technologies Work
Advertising identifiers are unique identifiers like the Android advertising ID and/or Apple's Identifier for Advertisers ("IDFA"), which are uniquely linked to your device. Similar technologies include tracking pixels in ads. These technologies allow companies (including marketing and advertising companies) to recognize your device when you use websites and apps.
Cookies are small text files stored by your browser on your desktop or mobile device. You can withdraw your consent for storing cookies by updating your browser settings or using the cookie settings on our Websites.
Your Rights
You have certain rights regarding your personal information and how we process it. You can exercise these rights at any time by contacting us through any method listed in the "Contact Us" section below. U.S. users should review the "U.S. Residents" section below.
These rights include:
- Right of Access: You have the right to know what information we hold about you and, in some cases, to have us communicate that information to you. If you wish to exercise this right, please contact us. We may require you to provide reasonable proof of your identity before providing any information. Note that we may not be able to provide all the information you request, such as if it includes personal information about others. If we cannot provide the information you request, we will try to explain why.
- Right to Rectification: We strive to keep the information we collect about you accurate and up-to-date. If you find any information we hold about you is incorrect, please contact us, and we will correct it as soon as possible.
- Right to Erasure: You have the right to request the deletion of certain personal information we hold about you. If you wish to delete any information about you, please fill out this form, select "Privacy and Legal," then choose the sub-topic "I want to permanently delete my account." Note that to process your request, you must delete our Games from your mobile device and remove our cookies from any device you have played our Games on via a web browser. When we delete personal information about you, we may retain some or all of that information for other purposes, such as maintaining financial records, protecting or enforcing legal rights, maintaining a marketing opt-out list, or for technical reasons. Additionally, we will retain your information in an anonymized form. In some cases, personal information about you displayed through gameplay, such as usernames, avatars, high scores, and any chat messages, will be cached on other players' devices, and we will not be able to delete or update that information from those devices, such as if the device is not connected to Wi-Fi.
- Account Deactivation: If you have created an account with us, you can request us to deactivate it by contacting us. We will require additional information before we can deactivate your account, which may include information about your mobile device. Other steps you need to take if you want to fully deactivate your account include unlinking your Facebook account from our mobile Games and deleting our Games from your mobile device. Note that if you fully deactivate your account, you will lose all your game progress in our Games and any unused virtual items, such as Gold Bars or Boosters, and we will not be able to restore your lost game progress and virtual items in the future.
- Data Portability: In some cases, you have the right to request that your personal information be provided to you so you can transfer it to another data controller.
- Restriction of Processing: In some cases, you have the right to request the restriction of processing your personal information, such as when you dispute the accuracy of the data we hold.
- Right to Object: You have the right to object to the processing of personal information about you and to be processed on the basis of legitimate interests.
- Opting Out of Direct Marketing: If you have opted to receive direct marketing from us, you can change your mind at any time. See the section above on opting out of direct marketing from Cworld.
- Right to Opt-Out (U.S.): Residents of Virginia, Colorado, Connecticut, and Utah have the right to opt out of targeted advertising. When opting out of targeted advertising, you may still see ads that are not personalized to you. California residents have the right to opt out of the sale or sharing of personal information, which is defined in a way that includes transferring data to third parties to personalize ads for you. If you opt out of the "sale or sharing" of your information, we will not sell your information, including to our advertising partners or share your information with them, but you will still see ads in the Games, and some of our partners will send you ads based on information they hold about you. See "How to Adjust Your Preferences for Targeted Advertising" for more information.
You have other ways to control the personal information we collect about you. For example, you can disconnect your Facebook or other social network accounts from our Games or delete our Games from your mobile device. You can also limit ad tracking by choosing settings on your phone. Finally, you can limit or block our use of cookies in your web browser. We provide detailed information about all these options in other sections of this Privacy Policy.
- Right to Complain to a Supervisory Authority (EEA/UK/Canada): We hope we can answer your questions about how we process your personal information. If you want to discuss something with us, please contact us using the information below. However, if you have unresolved issues, you also have the right to complain to data protection authorities. You can complain in the province, country, or member state of residence, place of work, or where the alleged infringement of data protection law occurred.
Residents in some U.S. states may also designate a representative to make requests to exercise your rights as described above. We will take steps to verify the identity of the person seeking to exercise their rights as listed above and to verify that your representative has been authorized to make a request on your behalf by providing us with a signed written authorization or a copy of a power of attorney.
Age Restrictions for Playing Our Games and Using Our Services
According to our Terms of Use, you must be above a certain age to play our Games and use our Services, depending on where you live. Below is a list of age restrictions by country. We do not knowingly collect or solicit personal information from, or target or direct interest-based advertising to, anyone under the age specified below or under 16 years old for California residents, nor do we knowingly allow such persons to use our Games and Services. If you believe we might have any information from or about a child under the specified age below, please contact us.
Age Requirements by Country
The table below specifies the age you must be to play our Games and use our Services, depending on the country you are in when using our Games and other Services. Our Games are intended for adult players, and we do not knowingly collect, nor do we wish to collect, information about children. Please do not play our Games or use our other Services if you are below the appropriate age.
|
Country |
Minimum Age |
Country |
Minimum Age |
|
United States |
13 |
Mexico |
13 |
|
Canada |
13 |
Slovakia |
16 |
|
European Union |
16 |
Spain |
14 |
|
United Kingdom |
16 |
Sweden |
13 |
|
Australia |
13 |
Switzerland |
16 |
|
New Zealand |
13 |
United Kingdom |
13 |
|
Japan |
13 |
Brazil |
13 |
|
South Korea |
14 |
All other countries globally |
13 |
Please note that these age requirements are subject to change based on local laws and regulations. Always refer to the most current version of our Terms of Use for the latest information. If you are under the specified age, please refrain from using our Games and Services.
If you believe we might have any information from or about a child under the appropriate age listed above, please contact us. If we become aware that we have collected personal information from a child under the appropriate age specified above, we will delete such information as soon as possible.
General Information
This Privacy Policy provides additional details about:
- Who we share your information with and why we share it;
- The measures we take to secure your information;
- The legal bases we rely on to process your information;
- How long we retain your information and where we store it;
- When and why we share your information with third parties, including transfers outside the European Economic Area ("EEA"), the United Kingdom, Switzerland, and Canada (including Quebec); and
- Any changes or updates to our Privacy Policy.
Sharing Information
Beyond the circumstances described in this Privacy Policy, we will also share your information:
- With multiple Group Companies, including for their own marketing purposes;
- With third-party partners and those engaged by Cworld to provide you with goods or services you have requested;
- With your consent, including in instances outlined in this Privacy Policy;
- When reasonably necessary to provide our Services to you (e.g., by providing your personal information to partners we use to fulfill Services or to contact you);
- To execute your instructions (e.g., to process a payment instruction, we need to provide your personal information to our payment partners);
- If your data is in an anonymized and aggregated format, meaning it cannot identify you personally;
- When we reasonably believe it is permitted by applicable law or regulation, or necessary to comply with legal obligations, enforce or apply our terms and conditions, and/or any other agreement with you; to protect our legal rights; or
- When necessary to protect the rights, property, or safety of any person, as well as Cworld, Cworld employees, and Cworld users; and
- If Cworld undertakes a sale of assets or corporate restructuring, or changes control, or in preparation for any of these events. Any third party to whom Cworld’s assets are transferred or sold will have the right to continue to use your personal and other information in the manner set out in this Privacy Policy.
We will also share your information with our Service Providers if necessary so they can provide services to us.
Any information, including personal information, you disclose in bulletin boards, chat rooms, or other public forums may be publicly available.
Information Security
Cworld implements appropriate technical and security measures to protect your information from unauthorized access, loss, and misuse. Additionally, we require partners processing personal information on our behalf to implement a range of security measures designed to help protect your personal information and maintain an appropriate level of security. However, we cannot guarantee absolute security for your information online and offline, as the Internet is inherently not a secure environment, and the nature of information security risks is constantly evolving. Therefore, you should always be cautious when sharing your information online.
Cworld maintains and keeps your personal information confidential unless it is inherently not confidential, such as publicly available information like user-generated content, rankings, and leaderboard scores, or information you post or publish on your social media.
Legal Basis
In each case where we process your information, we do so lawfully based on one of the legal bases set out under European data protection law. The legal bases we rely on include:
- Contractual Necessity and Performance of Games and Other Services**: We process your personal information for the performance of our Games and other Services, to provide or support our Games and other Services, or for any other feature you request or permit. This includes using your personal information to:
- Provide you with the Games and other Services you have requested;
- Support game functionality, such as chat functions or third-party social network connections;
- Support purchases;
- Manage your Cworld profile or account;
- Provide global customer service; and
- Ensure fair gameplay through anti-fraud technologies like banning or blocking accounts.
- Legitimate Interests: We process your personal information when we have a legitimate interest in doing so. This includes processing your personal information to:
- Market and advertise our Games and other Services;
- Analyze, research, and optimize our Games and other Services;
- Debug and improve our current and future Games and other Services;
- Provide exclusive content, personalize your online experience with us;
- Contact you according to current marketing preferences; and
- Establish, exercise, or defend against legal claims.
- Consent: We process your personal information based on your consent, such as when you consent to:
- Allow targeted advertising in our Games;
- Our and our advertising partners' storage of information on your device, including through the use of cookies and other trackers;
- Receive newsletters, direct emails, and surveys about our Games and Products that may interest you;
- Enable certain other marketing features;
- Share data with partners.
When we require your consent to use your information for any other purpose, we will clarify this at the time of collection and also clarify how you can withdraw your consent.
- Legal Obligations: We process your personal information to comply with legal obligations we are subject to, such as maintaining records related to taxes or responding to valid legal requests for certain data.
In this Privacy Policy, we have explained how you can opt-out of certain processing activities we undertake and, where any information is processed based on your consent, how you can withdraw that consent at any time as described in this Privacy Policy. However, if you play our Games, we will still collect some personal information about you and process it as otherwise described in this Privacy Policy. If you do not want us to collect any personal information about you, you should stop playing our Games and stop using our Services.
Retention
We will retain your information for as long as your account is active or as long as we deem necessary for the purposes described in our Privacy Policy. We will also retain and use your information as necessary to comply with our legal obligations,
Storage Location
We store your information on servers we control, some of which are located in the European Economic Area and the United Kingdom. We also use servers and engage providers in countries outside the European Economic Area and the United Kingdom to process and store your information and provide services to us.
Overseas Transfers
We may transfer your information to third parties in jurisdictions outside your place of residence, including outside the European Economic Area (EEA), the United Kingdom, Switzerland, Canada (including Quebec), such as the United States. Please note that these jurisdictions may not have data protection laws similar to those in your jurisdiction and may have legal measures for courts, law enforcement, and national security authorities in those jurisdictions to request access to your information. We take steps to ensure that we have appropriate safeguards and mechanisms (e.g., using European Union standard contractual clauses) to allow us to transfer your information across borders outside your jurisdiction.
Changes to This Privacy Policy
We will occasionally update this Privacy Policy and will post the updated Privacy Policy on this page. Please check back periodically to ensure you are aware of the latest version of the policy. Any new policy will be effective from the date we publish it unless we specify otherwise.
U.S. Residents
In addition to the information provided in this Privacy Policy, state privacy laws in the United States require us to disclose additional information to consumers in those states about the processing of their personal information. Below, we describe the purposes for which we use and disclose personal information and, for each purpose, the types of personal information we use and disclose, as well as the types of third-party entities to whom we disclose personal information.
- Service Features: We use certain information to provide you with our Services, including creating and managing your account, contracting for sales or service provision, supporting purchases or processing payments, fulfilling orders, sending service communications, providing customer service features, and conducting general business activities such as accounting, record-keeping, auditing, analyzing our performance, and fulfilling our legal obligations.
- Improving Services: We use the information you provide to improve, develop, and optimize our Services, including maintaining and verifying the quality of Services, developing new Games, products, and other services, understanding how our Services are used, our customer base, purchasing trends, and the effectiveness of our marketing efforts.
- Personalization: We use information to make purchase recommendations to you and tailor our Services to your preferences. The personal information we collect and use for these purposes includes:
- Personal Information You Provide:
- Contact information, including name, username, date of birth, email address, phone number, avatar, or profile picture
- Demographic information, including date of birth and country of residence
- Payment information, collected by our third-party payment processor to complete purchases or provided by you to our Customer Service department
- Information you provide when registering for Services, including information you provide when linking a third-party account to your Cworld Profile or playing through a third-party account (such as your Facebook account)
- Information in your communications with us, including when you contact our customer service
- Any information you provide by interacting with our Services (note that some comments or information will also be visible to other users of our Services)
- Customer service information, such as any issues you raise and solutions to those issues
- Location information (State or country level) of your device
- We may share information about contacts you provide to us with our service providers. We do not sell or share such information
- Automatically Collected Personal Information:
- Websites you visited before and after using our Services
- Browser type and language
- IP address
- Hardware and software information
- Gameplay data
- Communications content
- Usage data
- Purchase history
- We will disclose this personal information to:
- Service providers, including billing service companies, customer service support, consultants, IT service providers, cybersecurity service providers, payment processing service providers, accounting, and auditing firms
- Partners and licensees providing you with goods or services you request or creating applications and websites that benefit our player community
- Cworld also publicly displays certain personal information about you, including third-party account information and game information, on our Services or properties operated by our third-party partners and licensees. For example, your Cworld Profile username will be displayed on leaderboards if you are a top player in certain of our Games. If you have synced a third-party account with your Cworld Profile, we or our third-party partners or licensees will provide your username for other users to search unless you have opted out of this feature.
- Sweepstakes, Promotions, and Contests: When Cworld conducts promotions or contests, we collect certain personal information from participants to enter them into the promotion and award any prizes won. We will also need to collect additional information for you to receive your prize. We will combine that information with other information we have collected about you and use the combined information for other purposes outlined in this Privacy Policy. The personal information we collect and use for these purposes includes:
- Personal Information You Provide:
- Contact information, including name, address, postal code, age and/or date of birth, email address, phone number, and other information you submit to us
- Information you provide to receive any prizes you win
- We will disclose this personal information to:
- Service providers, vendors, or business partners, such as organizations conducting promotions on our behalf. In some cases, such as disclosing information to business partners for their own marketing purposes. However, we only make such disclosures with your consent.
- Advertising and Marketing: To send you newsletters and marketing information, personalize the ads you see on our Services platform and third-party online properties, and measure the effectiveness of our advertising services. The personal information we collect and use for these purposes includes:
- Personal Information You Provide:
- Contact information, including name, username, date of birth, email address, phone number
- Demographic information, including date of birth and country of residence
- Information you provide when registering for Services, including information you provide when linking a third-party account to your Cworld Profile or playing through a third-party account (such as your Facebook account)
- Any information you provide by interacting with our Services (note that some comments or information will also be visible to other users of our Services)
- Information about your preferences and use of various products, programs, and services
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Marketing options
- Personal information collected automatically:
- Websites you visited before and after using the Service
- Browser type and language
- IP address
- Hardware and software information
- Game play data
- Communication content
- Usage data
- Purchase history
- Mobile device advertising identifier, non-personal identifier codes, and other information from your mobile device
We will disclose this personal information to:
- Group Companies that may use personal information for their own marketing purposes
- Online advertising partners, including partners using Cookies to personalize, retarget advertising, and measure advertising effectiveness, including information on Our Games
- These partners will combine this personal information with information they have collected about you when you use their services (or third-party websites and services) to provide you with more relevant advertising content or to improve the accuracy of their targeting and measurement systems.
- Social media platforms
- Business partners, when you agree to let us disclose your personal information to them
Personal information we collect and use for these purposes includes:
- Personal information provided by you:
- Contact information, including name, username, date of birth, email address, phone number
- Information you provide when registering for the Service, including information you provide when linking third-party accounts to your Cworld Profile or when playing through a third-party account (such as your Facebook account).
- Any information you provide by interacting with our Service (please note that some comments or information will also be visible to other users of our Service)
- Personal information collected automatically, including personal data collected by tracking and recording on your device:
- Websites you visited before and after using the Service
- Browser type and language
- IP address
- Hardware and software information
- Game play data
- Communication content (including but not limited to chat content, text or voice exchanges)
- Usage data
- Mobile device advertising identifier, non-personal identifier codes, and other information from your mobile device
- Activities on your device
We will disclose this personal information to:
- Group Companies that may use personal information for the purposes set out above
- Service providers such as platform providers, cybersecurity providers, tournament providers, and IT providers
- Other entities when we believe it is necessary to protect the rights, property, or safety of any person
- Regulatory or law enforcement agencies
Legal compliance:
To comply with legal processes, such as orders, subpoenas, and court orders; to respond to legitimate regulatory or law enforcement requests, such as when we genuinely believe we must do so under applicable law, including but not limited to disclosure to law enforcement agencies or other government officials in connection with an investigation of fraud, intellectual property infringement or other illegal activity or incidents that could subject you or us to legal liability; to enforce, establish or protect our legal rights; to protect anyone's vital interests; and to comply with current legal requirements. Such personal information includes:
- Any information we are required to provide through legal process or information that we believe in good faith is necessary to meet law enforcement or regulatory requirements for the purposes listed above. We will disclose this personal data to:
- Regulatory or law enforcement agencies, including agencies in countries outside the United States where we genuinely believe that responding to information requests is mandatory under the laws of those countries, affecting users in those countries and consistent with internationally recognized standards.
- Our legal or professional advisors.
Company changes:
We will disclose any personal information we have collected about you in connection with the sale of our business or assets in the event of a merger, acquisition, reorganization, bankruptcy, or other similar events.
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Your Privacy Rights in the United States
Residents of certain states have specific rights related to their personal information. We describe below the rights you may have, depending on the state where you reside.
Right to Request Access to Your Personal Information
You may have the right to request, up to twice in a 12-month period, access to the personal information we have collected about you and information related to the sources of that personal information, the purposes for which we collect it, and the third parties and service providers to whom we sell, share, or disclose that information. Please note that you will not be able to make such requests for certain information under applicable law.
Right to Request Correction of Your Personal Information
In certain circumstances, you may have the right to request that we correct the personal information we have collected about you. You will not be able to make such requests for certain information under applicable law.
Right to Request Deletion of Your Personal Information
You also have the right to request that we delete personal information we have collected from or about you. You will not be able to make such requests for certain personal information under law. For example, we need certain types of personal information to be able to provide our Service Features to you. If you ask us to delete that personal information, you will no longer be able to access or use our Service Features.
Sale and Sharing of Personal Information; Targeted Advertising; Profiling
Under the laws of some states, consumers have the right to opt out of the sale of personal information or the sharing of their personal information with third parties for targeted advertising purposes (also known as online behavioral advertising or interest-based advertising).
We share certain information with third parties who perform work on our behalf for the business purposes we describe above.
We will also allow third-party advertising companies to collect information about your activity on our Websites and in our Games and other Services, such as through cookies, mobile advertising identifiers, pixels, web beacons, and social media plugins. These advertising companies use the information they collect to help us deliver more relevant advertisements and for other purposes described in our Privacy Policy. You can control the sharing of your personal information for targeted advertising through our Websites and Games and other Services in the following ways:
- To set cookie controls and opt out of advertising cookies, including third-party advertising cookies.
- You can also set cookie controls through many browser settings and you can use industry-wide opt-out options to control the use of cookies for interest-based advertising purposes.
- You can also opt out through the Privacy and Security section in our Games' apps. Once you opt out, we will record your preferences. We will not share your information for these purposes.
Personal information collected through these methods is linked to your browser or device, so if you want to opt out of this information, you need to turn off cookies or trackers as described above. Because your opt-out choice is stored in a cookie, if you reset your advertising identifier or delete cookies, we will not recognize your device or your choice, so you will need to opt out of advertising cookies again. You will also need to turn off non-advertising cookies through your browser or device settings.
Cworld recognizes Do Not Track settings.
Personal Information Collected Through Cworld Profiles: In addition to the advertising-related opt-out choices above, we support state privacy laws by allowing residents to opt out of any future sale or sharing of their personal information for advertising purposes. You can also submit a request to opt out of the sale of information by emailing us at [email protected]
How to Exercise Rights to Access, Correct, and Delete Personal Information
You will exercise any privacy rights to which you are entitled by submitting a request to us by emailing [email protected]. To exercise your right to correct, please update your account information directly or email [email protected].
For security purposes, we will verify your identity – and will require you to provide information to do so – when you request to exercise your privacy rights. If you have an online account that you use to interact with Cworld, logging into your account will serve to verify your identity and request. We will ask you to provide additional information if we believe your account has been compromised. If you do not have an account with us, or if we have reason to suspect that the security of your account has been compromised, then we will ask you to provide additional information to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information sought.
Some states allow you to designate an authorized agent to request to exercise your rights as described above. We will take steps to verify the identity of the person seeking to exercise their rights as listed above and to verify that your agent has been authorized to make a request on your behalf through providing us with a signed written authorization or a copy of a power of attorney.
Once we have verified your identity (and your authorized agent, if applicable), we will respond to your request as appropriate. If we are unable to fulfill your requests, we will provide you with information on why we cannot comply with your request.
Personal Profiling
We do not engage in "profiling" to make decisions that produce legal effects or similarly significant effects.
Right to Non-Discrimination
We will not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights, unless permitted by applicable law.
Right to Appeal
The laws of some states allow residents who are dissatisfied with our response to their request to appeal our decision by contacting us as set forth in the written notice we will provide to you.
Additional Privacy Information for California Residents
Depending on how you interact with us, Cworld will collect the following categories of personal information about you. For information about our purposes for using and disclosing data as well as your options for additional disclosure of personal information, please see the US Residents section above.
- We will disclose identifiers, collected from you, from our social media pages or from third-party registration service providers, to our service providers and we will sell or share identifiers with business partners.
- Financial information, collected from you, will be disclosed to our service providers. We do not sell or share financial information.
- Protected classifications and other sensitive information, collected from you, will be disclosed to our service providers. We do not sell or share protected classifications and other sensitive data.
- Commercial information collected from you, will be shared with our service providers. We do not sell or share commercial information.
- Geolocation information (at State or country level only), collected from you and our analytics and advertising partners, will be shared with our service providers. We will sell or share general location information to our advertising partners; we do not sell or share precise location information.
- Internet or other electronic network activity information, collected from you and our advertising and analytics partners, will be shared with our service providers and will be sold to our advertising partners.
- Audio, electronic, visual, thermal, olfactory, or similar information collected from you, will be shared with our service providers. We do not sell or share such information.
- Inferences drawn about you by us, or collected from you and our advertising and analytics partners, will be shared with our service providers. We will sell or share that information with our advertising partners.
- We will share communications content collected from you with our service providers. We do not sell or share communications content with you.
- We will share information about contacts you provide to us with our service providers. We do not sell or share such information.
We determine the retention period for each category of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which we collected the information, (2) any legal or regulatory requirements that apply Here's the English translation of the remaining text: to that information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.
California residents have the right to opt out of the sale or sharing of their personal information, as explained here.
We will collect your personal information to provide you with the benefits and rewards you request. If we give you the opportunity to participate in a specific program, you are not required to participate. If you choose to participate, your participation will be subject to applicable terms or conditions, and you may withdraw from the program at any time. Your information has no actual monetary value or monetary equivalent.
California Shine the Light Law
Since 2005, California Civil Code Section 1798.83 allows our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share our customers' personal information with unaffiliated third parties for their own direct marketing purposes without customer consent. If you have any questions about our disclosure policy, please email us at [email protected].
California Privacy Rights for Minor Users
If you are a California resident under the age of 18, as of January 1, 2015, California Business and Professions Code Section 22581 permits you to view, correct, or remove information provided by you or publicly posted by you, by accessing your Cworld Profile or another product or service as applicable and editing/deleting your information. You will need a password to access your personal account. You can also email us requesting that we delete certain posted content at [email protected]. We are happy to review, update, or remove information and/or content as appropriate. Residual copies of information and/or content that have been deleted from your account and/or the Service may remain in our backup systems. We will retain your information to resolve disputes, enforce our Terms of Use, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.
Contact Us:
If you have any questions or concerns about any issues related to this Privacy Policy, including exercising any of your rights, you can contact us by emailing [email protected].
This Privacy Policy was last updated on 25.10.2024.